GRQC: Join the Day of Quality


Frequently Asked Questions

What are the key dates for participation in the Day of Quality?
Key Date Event
 Monday, July 16 Registrations Close for RIT Class
 Thursday, July 19 Free Class: Introduction to Process Improvement
 Monday, August 13 Application Deadline for Day of Quality Participants
 Tuesday, August 28 Kickoff meeting
 Thursday, October 4 2018 Day of Quality
 Thursday, October 18 Day of Quality Celebration
This event is really free?
Absolutely. It just requires a commitment of your time.
Where is the process improvement work conducted?
The Day of Quality is conducted at your site. So, you should be prepared to provide a conference room for your team and the GRQC quality professionals. Standard tools such as flip charts, markers and tape are needed. Information including the frequency of the process, associated expenses, time commitment and any other process details that could be relevant.
Who should participate from our organization?
You and those staff members who are directly involved with the selected process should plan to spend the whole day with the GRQC professionals.
How many quality professionals should be planned for?
GRQC will assign Black and Green Belts who will work together with your organization all day. Generally, there are 2-3 people assigned. Their names, contact information and brief biographies will be provided when GRQC communicates the details, after your application is reviewed.
Is the RIT training class mandatory?
Not at all. It is offered to help you and your team better prepare for the event. You may bring as many people as you want, so long as everyone you bring is registered for the class—so that space and materials are available. However, it is completely optional.
Who have been prior participants?
There have been a wide variety of organizations including:
  • Susan B. Anthony House
  • Camp Stella Maris
  • St. Kateri Parish
  • Willow Domestic Violence Center
What are examples of prior projects?
Process examples are varied and reflect pain points that must be scoped and resolved for results that are achievable within one day:
  • Enhanced coordination of docent work times
  • Improved cabin assignment process for campers
  • Improved communication process for parish members
  • More secure processing of daily receipts
  • Reduced intake process time for clinic patients
  • Improved food inventory process
Again, how do we apply to participate in Day of Quality?
Please send an email message to Carolyn Dobie, (cdobie@paychex.com) with the following information—
  • Your name and title
  • A brief description of your organization’s mission
  • A description of the process to be worked
  • The problems with this process and possible desired outcomes
  • The names and titles of your organization’s team members who will participate
  • Your location address for the October 4 team meeting