GRQC: 11th Annual Showcase and Performance Excellence Awards

  • Event Coordinator:
  •  Nina Shelton
  •  E: Send Email
  •  T: 585-256-4644

  • Event Date:
  •  Event Date: 5/11/2017
  •  Event Start: 05:00 PM
  •  Event End: 08:00 PM

  • Event Location:
  •  DoubleTree by Hilton Hotel Rochester
  • 1111 Jefferson Road
  •  T: 585-256-4644

  • Location Notes:

The year-long work of the Greater Rochester Quality Council culminates with the Annual Showcase and Performance Excellence Awards - an event that celebrates the many quality initiatives and achievements across our community.

The award process starts with a self-nominating application in one of three categories: Operations Excellence, Customer Excellence, and Team Excellence. Criteria and scoring is fashioned after the Malcolm Baldrige National Quality Awards. A team of judges visit each award finalist to observe the use of Lean Six Sigma thinking and tools, hear from leadership and people involved in the continuous improvement process, and see the results first hand.

Our goal is to discover, recognize, and help others learn from high performing organizations in the Greater Rochester Area. Award recipients are recognized at the GRQC Annual Showcase and Performance Excellence Awards.

The showcase features exhibits from leading organizations across the Greater Rochester Community, including all award finalists, strategic alliances, and Day of Quality participants. Each exhibit displays the unique quality journey - from problem to solution to results - with team members telling the story.


    May 11, 2017 - 5:00-8:00 p.m.


    DoubleTree by Hilton Hotel Rochester
    1111 Jefferson Road
    Rochester, New York 14623


    5:00 PM-6:30 PM Exhibits and Networking
    6:30 PM-8:00 PM Dinner and Awards Ceremony

Master of Ceremony:

    Mark Gruba, News 8 at Sunrise Anchor

Keynote Speaker:

    Karyn Ross

    About Karyn Ross

    An experienced lean consultant, coach and practitioner, Karyn is the coauthor of the Shingo award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance and financial services, HR, transportation and retail. Using her unique Practical Creativity™ approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch.

    A practicing artist, with an MFA in Sculpture, Karyn specializes in developing people’s ability to confidently use their creativity and critical thinking skills to deliver service excellence now and for the long-term.

    About The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

    A Shingo prize-winning must-read for service professionals of every level, this essential book takes the proven lean principles of the bestselling Toyota Way series and applies them directly to service industries. Using the 4P model, Liker and Ross show you how to develop lean practices throughout your organization. With this book as your guide, whether you are an executive, manager, consultant, or frontline worker you’ll gain a clear understanding of the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. Drawn from real-work examples, fascinating case studies of lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, prove that lean principles and practices work as well in services as they do in manufacturing.

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