GRQC: Baldrige Award Presenters—Journey to Process Excellence

  • Event Coordinator:
  •  Cassidy Franklin
  •  E: Send Email
  •  T: (585) 256-4665

  • Event Date:
  •  Event Date: 9/13/2018
  •  Event Start: 08:00 AM
  •  Event End: 12:00 AM

  • Event Location:
  •  RIT
  • RIT’s Louise Slaughter Hall
  • Rooms 2230/40

  • Location Notes:

Join us for a workshop conducted by the 2017 Baldrige-winning team from the City of Fort Collins.

Taking the Performance Excellence Journey:

A Continuous Improvement Workshop

Presented by 2017 National Baldrige Winners from the City of Fort Collins, Colorado

Thursday, September 13, 2018
8:30am - 9:00 am - Networking Breakfast
9:00am - 12:00am
RIT’s Louise Slaughter Hall
Rooms 2230/40

For Executives, Quality Leaders and Practitioners in for-profit large and small businesses and non-profit organizations, including government, healthcare, education

Topics for this hands-on workshop include:

  • Award winning presenters will lead a 3-hour workshop focused on the Journey to Excellence.
  • Whether you are seeking the Baldridge Award or simply recognize the value of a leaner, empowered organization committed to process excellence and continued improvement, this workshop will be valuable.
  • Learn about Fort Collins' "recipe for success" with hands-on exercises and sharing of best practices.

Fort Collins was faced with challenges that are likely similar to those that you face and they were able to break-through to excellence, so they will show you how they did it. Participate in an interactive discussion about how to begin, how to marshal the talent and energy of your entire organization, how to create a breakthrough leadership system, and then how to align your improvement strategy with goals and key metrics.


Tyler Marr is an Ethan Allen and Buford Watson scholar, summa cum laude from Colorado State University in 2014 with a B.A. in Economics and Political Science. He went on to Kansas State University to complete his Master’s Degree in Public Administration and turned his highly accomplished internship into his current position as Policy and Project Analyst and part of the Baldrige Team at Fort Collins. Tyler is known for his energy and candid style as he describes the city's journey toward operational excellence.

Terry Runyan is a graduate of University of Northern Colorado and holds a Master of Science in Management from Regis University. She is the Performance Excellence Program Manager at Fort Collins. She also worked at North Colorado Medical Center where she enhanced performance, improved customer service, and built quality relationships with established and ad hoc workgroups across the organization. An experienced coach, Terri is known for her empowering and action-oriented style.