GRQC: Quality for Leaders - October 22 and 23

  • Event Coordinator:
  •  Cassidy.Franklin
  •  E: Send Email
  •  T: (585) 256-4665

  • Event Date:
  •  Event Date: 10/22/2019
  •  Event Start: 08:00 AM
  •  Event End: 05:00 PM

  • Event Location:
  •  Hillside Family of Agencies
  • Conference Center
  • 1 Mustard Street
  •  T: 585-256-4644

  • Location Notes:

The Program

Learn the secrets that your competitors don’t want you to know!

Performance improvement principles and tools, such as Lean, Six Sigma, Voice of the Customer and Change Management are providing leading organizations in all sectors with a competitive advantage by helping to improve all of an organization’s key processes, from strategic planning to day to day operations.

Come and find out what leaders in business, education, government, healthcare and not-for-profit need to know about maximizing organizational results…whether they are customer loyalty, workforce excellence, speed, error reduction, growth, or the bottom line.

This seminar will provide you with the insights to create a plan to take your organization to the next level of performance and the leadership tool-kit to make it happen. See below for registration information, agenda details and testimonials.

The Presenters

Terry Callanan
Carestream Health
Leslie Henckler
Darlene Ryan
Hillside Family of Agencies
Michael Wiseman

Join us – Space is limited!

  • Tuesday, October 22nd - 8:00am to 5:00pm
  • Wednesday, October 23rd - 8:00am to 5:00pm
Hillside Family of Agencies
Conference Center
1 Mustard Street
Rochester, NY 14609
There is limited parking in the narrow lot directly across from the Conference Center entrance. If there is no room there, park in the lot off of Breck St. on the west side of the building. Walk around the front (north side) of the building to the Conference Center entrance, which is on the east side of the building.
  • $240 – For GRQC Members
  • $350 – For non-GRQC Members
  • (includes one year individual membership in GRQC)

Registration fee includes

  • Valuable program materials
  • Light breakfast and box lunches provided both days
  • Morning and afternoon coffee breaks
  • Credit Card - We accept payment by Visa or MasterCard
  • Check - Pay at the door by check (Please make it payable to GRQC prior to the seminar)
REGISTER by Friday, October 11, 2019: Call Cassidy Franklin at the Greater Rochester Chamber of Commerce at 585-256-4665, or send e-mail with related questions.


"Probably the best training I’ve ever been to"

"Should be required for all managerial people"

"Universally appropriate and relevant"

"I actually wanted to get back into class after the breaks, even for statistics!"

"The training was eye-opening and horizon-broadening. Thank you for giving me this tremendous boost as I start on my 'systems thinking' journey."

Experience for yourself one of the most successful seminars that GRQC has ever presented. Created and presented by a team of some of the most knowledgeable and experienced quality executives in upstate New York, this seminar is offered well below market rates due to pro-bono support from the presenters and Hillside Family of Agencies.

Topic areas presented include interactive lectures, videos, participative exercises and success stories. Topics covered include:

  • The value of quality improvement and performance excellence
  • The importance of top management leadership
  • Lean Enterprise
  • Six Sigma
  • Voice of the Customer
  • Change Management
  • Creating your own organization’s improvement plan