GRQC is your trusted partner on the path to sustained excellence.
GRQC helps area organizations achieve sustained performance excellence by helping their leaders and teams learn and adopt best practices in improvement processes and organizational culture. We offer a broad range of easy-to-access services to meet the needs of all organizations, regardless of size, sector or experience with continuous improvement.
Join us for upcoming events!
Wed, Sep 24Simple. Human. Effective. Process improvement for everybody!
Tue, Oct 21Upstate New York's premier event recognizing quality and performance excellence
Announcing the 2025 GRQC Performance Excellence Awards!
The Greater Rochester Quality Council (GRQC), an affiliate of the Greater Rochester Chamber of Commerce, is pleased to announce the 2025 Performance Excellence Awards. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies.
For more information about the awards, please click below.
Greater Rochester Quality Council events, programs and initiatives are supported in part by the Greater Rochester Chamber Foundation.
Learn About Partner Programs and Events
August PEN Webinars
We are pleased to invite you to these Thursday morning webinars from Performance Excellence Network (PEN).
Building Your Team of the Future: Best Practices in Succession Planning - August 7 PEN Webinar
No one likes the feeling of being left in the lurch. Confused. Without direction. Feeling disconnected and without continuity. And this is especially true as leaders if you don’t know when your current team members may transition away from your team or how you plan for future team members to arrive.
This session will be facilitated by Dr. JoAnn Sternke of Leader Excellence LLC, and Larry Dux, Pewaukee School District Board of Education member. In this webinar, you will learn a simple strategy for succession planning. You’ll learn why it’s important. Even better, you will leave with a simple tool to use to kickstart your succession planning. Don’t let your organization flail during personnel transitions. Plan for smooth sailing with SUCCESSION PLANNING.
Click here for more information and registration.
Empathy in Action: Transforming Intentions into Impact - August 21 PEN Webinar
Sustained organizational success requires having a healthy culture that is based on strong team relationships, trust, and civility. But in today’s environment, some organizational cultures are feeling the strain of political differences, incivility, and – in some cases – toxicity. (Re)building organizational cultures requires that leaders show empathy for those on their team: empathy fosters stronger team connections, improves communication, and promotes a more positive, inclusive, and productivity environment.
This session is designed to enhance the empathy skills of professionals. Participants will learn the importance of empathy in providing high-quality service, and how to apply empathetic communication techniques to improving interactions and outcomes. The session will include practical exercises, case studies, and interactive discussions to reinforce learning and encourage the application of empathetic practices in daily work.
MCC's Course Offerings for Learners with Various Objectives, Schedules and Budgets
The Economic & Workforce Development Center of Monroe Community College offers easy-to-access programs for people with a wide variety of learning needs, schedules and budgets. Here are some of their offerings.
MCC Corporate College provides education and training for individuals, offering both self-paid and employer-paid options for professional development. Many offerings are delivered virtually. To access the course catalog, click here.
The Finger Lakes Workforce Development Center is designed to focus on rapid training, retraining and upskilling of technical middle-skilled workers in demand by local employers. Through innovative partnerships and technical programming, the FWD Center is a catalyst in developing our region’s economy. Employers and individuals, click here for more information.
Local companies need a workforce skilled in robotics and automation and MCC’s new micro-credential, offered through the Engineering Technologies department, will have you ready to join that field with an exciting career in just 11 weeks! You’ll earn while you learn—tackling a paid work experience while taking special college courses, earning college credit and be job ready when you’re done. Click here for more information.
RIT|Certified - Upcoming Belt Programs
Yellow, Green and Black Belt certification via an academic (for-credit) pathway are available every semester. Use the following links for information about these programs:
Click here to visit the RIT|Certified website and search for courses.
View presentations and videos from recent
GRQC programs
When Six Sigma Isn't Enough: The Importance of Independent Audits and Verification
Rochester features a vibrant and diverse food and restaurant industry, recognized nationally for its quality and innovation. Also, the region is a hub for food and beverage manufacturing. This program highlights the ways in which food quality is assured.
A review of potential food safety problems is followed by a review of the keys to building safety in through contamination control and robust food safety management systems. The program then shifts to the importance of third party inspection and verification, including the role of state and county authorities in assuring good, safe practices. The keys to food quality and safety are universally relevant to all products, industries and organizations.
Click below to view the presenter slides from this event.
Click below to view the Zoom recording for this event.
Developing and Practicing Conscious Leadership
In this time of significant change and disruption in our workplaces, the principles of authentic leadership, employee engagement, and higher purpose are more important than ever now. By developing leaders at all levels of the organization, we start to engage and build accountability, adaptability and resilience in the individuals on our teams.
Cheryl Adas describes the principles of Conscious Leadership and shares some tools that you can use to put those principles into practice in your workplace.
Click below to view the presenter slides from this event.
Click below to view the Zoom recording of this event.
GRQC Resource Center
GRQC is your resource for tools and templates, case studies, local consulting resources, and links to industry-leading websites to aid you in your pursuit of performance excellence and quality improvement. Click on the links below to access information.
Download favorite tools of GRQC Board members
Dowload presentations from recent GRQC events.
Visit these websites for useful tools and templates.
Check back often to access new material that you can use!
Tools You Can Use - Free From GRQC!
GRQC has assembled a searchable library of tools developed by our members, partners and friends, and is offering them free to website users. Find tried and tested tools, templates and information about a wide variety of quality processes: control charts, FMEA, Lean, Pugh matrix, and many others. You can search the library by keyword or by sector (business, healthcare, education, etc.). When you find what you need, simply click on the tool name to download it to your PC.
Click the button below to go to the webpage Homegrown Tools in the GRQC Knowledge Center, and take advantage of the expertise of our members and friends.
Find Resources You Can Use On The Job
Be a Part of GRQC's Mission - Volunteer!
Would you like to partner with GRQC to advance performance excellence in the community without making a long-term commitment? We have just the thing for you – volunteering to help one of our committees! GRQC has eight committees that help us achieve our strategic objectives. These committees are staffed by GRQC Board members and volunteers. We invite you to visit our new Volunteer Opportunity website page and reach out to any of the committee contacts to lean more or to express your interest. Volunteer opportunities are open to GRQC members and non-members alike. We’d love to have you join us!
Become a GRQC Member
GRQC benefits its members through a wide variety of program activities and membership services, including:
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Participation in GRQC Workshops and Programs.
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Participation in GRQC’s community projects.
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Interaction with leaders and innovators regarding best practices in quality.
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Contributing to making the Greater Rochester area a community of excellence.
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Opportunities for networking with other organizations on the journey to excellence.
Our Champion and Advocate Level Members
