Greater Rochester Quality Council, a Greater Rochester Chamber Affiliate, Announces 2024 Performance Excellence Award Recipients

October 23, 2024

The Greater Rochester Quality Council, a Greater Rochester Chamber affiliate, presented 22 Performance Excellence Awards to eleven organizations at a ceremony on October 16, 2024 at the Memorial Art Gallery. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high-performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies. Performance Excellence Awards are presented in three categories: Team Excellence, Organizational Excellence, and Customer Experience.

The 2024 Customer Experience Award recipients are:

UR Medicine Golisano Children's Hospital, More than Hair: Improving Healthcare Equity Through Haircare, Silver Award
UR Medicine Golisano Children's Hospital, Family Connections: "Buddy Program", Silver Award
Flight Wine Bar, Elevating our Customer's Experience, Silver Award

The 2024 Organizational Excellence Award recipient is:

Oak Orchard Health, Organizational Excellence, Bronze Award

The 2024 Team Excellence Award recipients are:

Seneca Foods, Beneficiary Designation in 401(k) Plan, Bronze Award
UR Medicine, Improving Prostate Magnetic Resonance Image Quality Collaboratively, Bronze Award
Lifetime Benefit Solutions, Reimbursement File Automation and Process Improvement Initiative, Bronze Award
UR Medicine Noyes Health, Addition of Pharmacy Medication Reconciliation Technician, Bronze Award
Rochester Regional Health, Interventions to decrease residents on Antipsychotic Medications, Bronze Award
UR Medicine Golisano Children's Hospital, Cardiac Arrest Prevention - Reducing Cardiac Arrest Associated Mortality, Silver Award
Heritage Christian Services, Reimagining Day Habilitation Services for Long Term Viability, Silver Award
Rochester Regional Health, Unity Hospital Perioperative Operating Room Cost Containment, Silver Award
UR Medicine Noyes Health, Pharmacy: Inventory Reduction and Cost Saving Initiatives, Silver Award
UR Medicine, Improving access to outpatient Computerized Tomography examination, Gold Award
UR Medicine, Improving Barcoded Medication Administration Compliance, Gold Award
Paychex, Paychex Flex® Perks, Gold Award
Rochester Regional Health, Huddling Together: A Relentless Focus on Medication Safety, Gold Award
Hillside, Agency Fleet Vehicle Utilization, Gold Award
Rochester Regional Health, A Rural Hospital’s Approach to Addressing Heart Failure Patient Care Gaps, Gold Award
Hillside, Implementing a Tracking System for Notifications & Authorizations for HCBS Services, Platinum Award
Rochester Regional Health, Treat to Target for Inpatient Discharge Planning, Platinum Award
UR Medicine, Surgical Value Incubator, Platinum Award

Congratulations to all of this year's award winners!