The Greater Rochester Quality Council, a Greater Rochester Chamber affiliate, presented 22 Performance Excellence Awards to eleven organizations at a ceremony on October 16, 2024 at the Memorial Art Gallery. The GRQC Performance Excellence Award Program helps organizations in all sectors of the economy gain valuable insights into strategic areas of their operations, connect with like-minded leaders in high-performing organizations, and earn formal recognition for achieving excellence through continuous improvement methodologies. Performance Excellence Awards are presented in three categories: Team Excellence, Organizational Excellence, and Customer Experience.

The 2024 Customer Experience Award recipients are:

• UR Medicine Golisano Children's Hospital, More than Hair: Improving Healthcare Equity Through Haircare, Silver Award

• UR Medicine Golisano Children's Hospital, Family Connections: "Buddy Program", Silver Award

• Flight Wine Bar, Elevating our Customer's Experience, Silver Award

The 2024 Organizational Excellence Award recipient is:

• Oak Orchard Health, Organizational Excellence, Bronze Award

The 2024 Team Excellence Award recipients are:

• Seneca Foods, Beneficiary Designation in 401(k) Plan, Bronze Award

• UR Medicine, Improving Prostate Magnetic Resonance Image Quality Collaboratively, Bronze Award

• Lifetime Benefit Solutions, Reimbursement File Automation and Process Improvement Initiative, Bronze Award

• UR Medicine Noyes Health, Addition of Pharmacy Medication Reconciliation Technician, Bronze Award

• Rochester Regional Health, Interventions to decrease residents on Antipsychotic Medications, Bronze Award

• UR Medicine Golisano Children's Hospital, Cardiac Arrest Prevention - Reducing Cardiac Arrest Associated Mortality, Silver Award

• Heritage Christian Services, Reimagining Day Habilitation Services for Long Term Viability, Silver Award

• Rochester Regional Health, Unity Hospital Perioperative Operating Room Cost Containment, Silver Award

• UR Medicine Noyes Health, Pharmacy: Inventory Reduction and Cost Saving Initiatives, Silver Award

• UR Medicine, Improving access to outpatient Computerized Tomography examination, Gold Award

• UR Medicine, Improving Barcoded Medication Administration Compliance, Gold Award

• Paychex, Paychex Flex® Perks, Gold Award

• Rochester Regional Health, Huddling Together: A Relentless Focus on Medication Safety, Gold Award

• Hillside, Agency Fleet Vehicle Utilization, Gold Award

• Rochester Regional Health, A Rural Hospital’s Approach to Addressing Heart Failure Patient Care Gaps, Gold Award

• Hillside, Implementing a Tracking System for Notifications & Authorizations for HCBS Services, Platinum Award

• Rochester Regional Health, Treat to Target for Inpatient Discharge Planning, Platinum Award

• UR Medicine, Surgical Value Incubator, Platinum Award

“GRQC is a beacon to local organizations seeking to be the best versions of themselves,” said Mark Gruba, who served as the emcee for the event.

A GRQC review team evaluates each application using a simplified version of the Malcolm Baldrige National Quality Award scoring guidelines.